“Thank you so much for your immediate response to our store window breakage. I appreciate your coming right over to take photographs, taking the report, emailing it to the proper source, referring me to two glass companies and simply taking care of things for me. I used one of your glass people as it was the best price of three I checked. When something like this happens, it’s the small details that matter and you took care of all of them for me. I am referring you to all the businesses I know. THANK YOU!”